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Pricing


Create a custom pricing

  1. From the top menu go to Deliveries
  2. On the left-hand side go to Pricing
  3. Click on Create a new pricing
  4. Give the Pricing a name.

    TIP: The pricing name can be the name of the Order Form, Store, Restaurant or a specific name that makes it easy to know what the custom pricing is meant for.

  5. Under Rules click on Add rule
  6. Write the price of the rule at the bottom
  7. Click on Add condition to add one or as many conditions as necessary (to know more see Definitions of conditions).
  8. Choose a method of calculation:

    INFO: A matching rule is a rule where all the Conditions are true .

    a. The first rule that matches works best with Fixed price.

    Because you can have multiple Rules under one Pricing, the first rule that matches means that, beginning from top to bottom, the first Rule that complies with all the Conditions will be the only one which will display the price to the customer and the remaining rules, if any, will be skipped. Example:

    • In the image below there are three (3) Rules, each in a coloured box and each with the same type of condition (Weight (kg)) but different variables.
    • If a customer places an order where the parcel weighs 2 kg the cost of that order will be 3 (the curreny is set depending on the country you’re in).
    • If a customer places an order where the parcel weighs 5.5 kg the cost of that order will be 5.
    • If a customer places an order where the parcel weighs 10 kg the cost of that order will be 7.

    b. All the matching rules works best with Price by range

    In any given number of rules if ALL the conditions are true, the price of ALL those rules will be added together. If there is one or more rule where one or more conditions are not true, those rules are excluded and get skipped.

    In the example below, all the conditions in Rule 1, 2 and 4 are true, meaning the total price the customer pays is 12.

      Rule 1 ✔️ Rule 2 ✔️ Rule 3 ❌ Rule 4 ✔️ TOTAL
    Price 4 3 7 5 12

    An usual use case for this custom pricing is the following:

      Rule 1 ✔️ Rule 2 ✔️
    Fixed price 4 -
    Price by range - 1 🔄
    Distance (km) > 0km between 3.1 and 3.9km
    TOTAL AMOUNT 4 5

    Rule 1 is usally set with a Fixed price and Rule 2 is set with Price by range where the set amount gets added over and over again 🔄 as many times as the formula indicates.

    IMPORTANT: Make sure the condition(s) in Rule 1 are always true. E.g.: Distance (km) > 0

    • if the customer lives less then or up to 3km away from the collection address, they will pay 4, because Distance (km) is more > than 0 and more > than 3 in Rule 2.
    • if the customer lives between 3.1 and 3.9 km from the collection address, they will pay 5 and if they live between 4 km and 4.1 km from the collection address they will pay 6 and so on, because Distance (km) is more > than 3 and they pay extra 1 for each 1 km above 3 km
  9. After you’ve configured your custom pricing, click Save

Definitions of conditions

Brief description on each condition.

CONDITIONS DEFINITION
Distance (km) Determines the radius delivery area with the Business as the centre
Weight (kg) Conditions the price depending on the inputted weight of the parcel
Bike type Allows for a choice of “regular” or “cargo” bike
Pickup address Allows the selection of a Zone that contains the Pickup address
Dropoff address Allows the selection of a Zone that contains the Dropoff address
Difference (hours) Allows inputting a number indicating how many hours ahead a Delivery has to be placed. It can also condition the price.
Difference (days) Allows inputting a number indicating how many days ahead a Delivery has to be placed. It can also condition the price.
Doorstep dropoff Indicates if a delivery should be handed to the customer
Packages Conditions the price depending on the type of package
Items total Conditions the price dependand on the total amount of money on an order